Frequently Asked Questions

Click on the questions below to learn more about natural gas for your home.

Why should I consider IGS Energy?

Since we started in 1989, we've been helping to shape the future of energy, which today includes carbon-neutral natural gas, along with other clean energy options. We think making good choices should be easier, because every good choice we make today impacts our planet tomorrow. We're an independent group of people like you making a conscious choice to be part of the solution to make eco-friendly budget-friendly, too.
Because we're not a utility monopoly, we're unencumbered by incentives to maintain the status quo. Utilities often can’t offer the robust product options available from suppliers, because they don't profit on the actual natural gas supply. They charge for the production and distribution portions (getting the energy to your home).

When you work with a supplier like IGS Energy, we work with your utility, who will still distribute the energy to your home. You'll have the confidence knowing that your eco-friendly energy choice is making a difference for our planet.

How does IGS Energy work?

We actually work together with your utility. Your utility will always deliver natural gas to your home because they own the infrastructure and pipes. You have two choices when it comes to purchasing the natural gas itself, however. The utility can only offer a variable rate that fluctuates with the market. Or, you can purchase your natural gas supply from IGS Energy, and select from a variety of fixed carbon-neutral natural gas options. Since we’re in the business of supplying your natural gas (not delivering it) we’re not in direct competition with your utility.
It’s a commitment from us, really. Because we purchase natural gas for you on the open market, having a contract in place secures your price from us and ensures that regardless of what the market does from the time you sign up, you’re protected with a fixed price.

Day 1: Sign up for carbon-neutral natural gas. We’ll create an online account, MyAccount, to help you manage your communication preferences and house all of your product details in one spot.

 

Day 2-14: Receive a welcome letter from IGS Energy with the terms and conditions for your selected product(s). You will receive a letter from your utility confirming your enrollment with us. Don’t worry, this is just a formality.

 

Day 30-90: Now IGS Energy begins supplying your natural gas, and your new rate will be reflected on your bill. This timing will vary by utility. You will find IGS Energy listed under the ‘supply’ section of your bill.

 

Day 90, 180, 365: Cheers to our anniversary! IGS will notify you 30-60 days before your carbon-neutral natural gas term length is set to end, letting you know that you’re eligible to renew your product(s) and continue enjoying budget protection and peace of mind.

What should I know about fees, billing, and my account with IGS Energy?

When you purchase natural gas from IGS Energy, we deliver it directly to your residential energy utility who continues to provide you with expert distribution, metering, billing, and emergency services. In most cases, we’ll just show up as line item on your existing bill.
No, we don’t charge sign up fees.
If you cancel or enroll in service with a supplier in the middle of your billing cycle, you may have a period where one natural gas plan ends and another begins. For example, you may be with one supplier from the 1st to the 15th of the month, and start with the new supplier beginning on the 16th.
Your utility should never have any fees associated with them. Many suppliers do have cancellation fees that can be quite expensive. Before cancelling your service with your current supplier, it’s important to review your contract agreement to see if you have cancellation fees.
Depending on when your utility reads your meter, it can take 1-2 billing cycles to complete your current billing period. For example, if your meter is typically read by the utility on the 1st of the month and you sign up with us after the time it is read, it may be the following bill until you see IGS Energy listed as your supplier.

A celebration! We’ve hit a milestone together. We will notify you in advance of your plan expiration and share the current available options and recommendations. At the time of your contract expiration, you will be charged the price associated with your original contract terms. Depending on your state, you'll continue to receive one bill with both IGS Energy’s and your utility’s charges, or you'll receive two separate bills.

An ETF is an early termination fee. Plans that include these fees protect your price since we purchase the energy for our customers ahead of time. In other words, we’re making a shared commitment to ensure you get the price predictability you requested. This ensures we’re able to secure the price you requested for the duration of your term.

Carbon-Neutral Natural Gas Frequently Asked Questions

Let's face it, you have to heat your home and cook your food. And you probably use natural gas to do both, which creates carbon emissions. Because a significant portion of your carbon footprint is due to your energy use, finding ways to be more responsible is key. This is where choosing carbon-neutral natural gas can help. Based on your natural gas usage, we invest in verified, validated projects that reduce the equivalent carbon from the atmosphere, such as reforestation.

Carbon offsets are certificates created by projects that reduce, avoid, or destroy greenhouse gases.

This product essentially neutralizes the impact your natural gas usage has on the planet, using carbon offsets.