About IGS Home Warranty

A home warranty is a protection plan that provides you with financial protection against the cost of unexpected repairs due to normal wear and tear of systems in your home. A good home warranty will also make it easy to get a quality independent contractor out to your home.
IGS Home Warranty (a subsidiary of IGS Energy) is a family-owned, U.S. company offering thoughtfully packaged warranty options for customers who care about financial security, efficiency, and peace of mind. Since 2006, we have helped thousands of homeowners by paying out millions of dollars in repairs through our protection plans.
We know energy, and we know how to protect it, too. We believe in simplicity, transparency, honesty, and delivering on our promises. When you call, you’ll talk with a real, live person to help you understand what’s protected (and what’s not) and get you connected with one of our trusted independent contractors that can help.

When you make the smart choice to protect your home with IGS Home Warranty, you’re not just looking out for your wallet, you’re looking out for the planet, too. Home systems that are failing or in poor repair can waste a lot of energy or water. When you use your warranty to make a repair, you’re being environmentally responsible by fixing outdated, inefficient systems and avoiding unnecessary waste.

On top of that, our parent company, IGS Energy, is committed to sustainability by going carbon neutral by 2040. Read more about how we’re a part of a purpose beyond profit and going green for good.  

Homeowners insurance covers the risk of things that may happen to your home such as theft or damage due to natural disasters or accidents. Insurance claims typically require you to pay a deductible and often result in increased premiums. Many of the systems that you use every day are not covered by insurance. Having an IGS Home Warranty picks up where your homeowners insurance leaves off and helps pay for the repairs that you’ll eventually need from failures due to normal wear and tear that will happen over time.
No. Our home warranty plans are available only for your primary residence or second home, owned by you and permanently attached to land also owned by you. There can be no commercial use of your home.
Yes, but our plans do not protect shared lines. Outside lines are typically shared in a multi-family building. You can still use one of our plans to protect inside lines and non-shared items like your own water heater or heating and cooling system.
A protected item fails when it becomes inoperable and cannot perform its primary purpose as intended by the item’s manufacturer.
Normal wear and tear results from ordinary use as intended by the item’s manufacturer.
Depending on your plan, our Service Agreement describes what’s included and also clearly outlines what’s not included. Simply put, if it’s not excluded, it’s included. And if it’s still not clear, just call 877-275-8197, and we’ll talk.

How it Works

All you need to do is call 877-275-8197, and we’ll be there for you every step of the way. If it’s not urgent, you can also simply fill out this form, and we’ll get in touch with you. And if it’s still not clear, just we’ll talk.
There is a 15-day waiting period before you can request service. If you purchased a home warranty as part of a real estate transaction, please see our Service Agreement for additional information.
We hand-select the highest-quality, independent service technicians to add to our network of trusted independent contractors in each of our service areas. When you call, we’ll take care of the hard part and find the right independent contractor for your situation. Please note that in rare cases when you may need to work with someone outside of our network, you’ll need to speak with us for approval first.
Like all home warranty companies, we do not repair items that have failed before the start of your protection plan period. We provide service for failures due to normal wear and tear that occur during your protection plan period.
Even though our plans provide competitive protection limits, it’s possible for a repair to exceed them.  We’ll work with you and the independent contractor to make sure you know what’s going on, especially if you need to pay any additional charges before any work is performed.
Let us know by phone, email, or chat and we’ll be happy to cancel or move your current plan. There are no early termination fees or other fees if you want to make changes to your plan.
If your request is authorized, we’ll find an independent contractor in your area with the earliest availability and try to get back to you within an hour of authorization. Our goal is to have an independent contractor contact you within 1 standard business day. If your situation is urgent, we will expedite emergency service whenever available.
Sometimes, repairs are not practical because a key part may not be available, or the cost to repair is greater than to replace the item. In these cases, you may choose to have the item replaced, and we will provide a credit or payment equal to our average cost for a similar repair or the fair market value of the protected item, whichever is less, up to your plan’s protection limit.
Yes. Repairs authorized by us and performed by one of our independent contractors are guaranteed against defects in materials and workmanship for 90 calendar days from the date of repair.

Our protection lines are purposefully packaged together as plans designed to give you the best choices for your home and budget. You may add extra protection for additional water heaters or heating and cooling units for an additional cost. If you have additional units you’d like protected, call us at 877-275-8197 to learn more.

Protection limits apply over a rolling 12-month period. Each expense we pay on your behalf will reduce your remaining protection for the following 12 months. Note that your protection limits may differ by plan line.

Example: if you have a failure with your inside gas lines, and your protection limit is $2,000, and if we pay $1,500 to diagnose and repair the failure, then you’ll have $500 of inside gas line protection remaining for the next 12 months.

Managing Your Account

You can access your account information online at IGS.com and logging into My Account where you can easily manage your energy and home warranty accounts. 

Or you can always call to speak with a human at 877-275-8197.

Monthly Plans: If you’re paying monthly, your plan renews automatically each month like many other subscriptions you may have.  

Annual Plans: If you’re paying yearly, you will receive an invoice, email, and a phone call from an IGS Account Manager explaining your renewal options.  

Home Buyer’s Plans: If your warranty was part of a real estate transaction and it has been 11 months, please call us at 614-443-0300 to review your options.  

To cancel your protection plan, please call 877-275-8197, email us at HomeWarranty@igs.com, or use the online chat feature at IGS.com to request cancellation.
You can find our Service Agreement online or in your My Account at IGS.com. If you’d like a copy mailed to you, just give us a call at 877-275-8197.