New Temporary Hours: We have updated our customer support hours to Monday-Friday, 8am-6pm EST, and are closed on Saturdays and Sundays.

    Home Warranty Next Steps and FAQs

    Making sure you feel comfortable and completely understand your protection is our top priority. Below are a few of our frequently asked questions — or you can give us a call at 877-995-4447 or connect with us via live chat to get more details.

    Want to request service? Go here.



    Frequently Asked Questions

    Click on the questions below to learn more about home warranty.

    To be eligible for one of our home warranty plans, you must own a single-family home. All protected lines and systems must have been installed by a licensed contractor per the applicable building code, and they must be in use and in good working order, without any leaks or failures when you enroll.
    That depends on the type of protection you choose. All the details of the specific components protected are outlined in each plan’s service agreement below.
    We have a 14-day processing period to ensure that the protection you are enrolling in is proactive rather than in response to a pre-existing condition. Your protection will be effective 15 days after your enrollment is processed. Your protection will only continue if you remain current on your payments. If your Service Agreement is cancelled at any time, you may re-enroll, and you will obtain a new Effective Date.

    You have a “Free Look” period of 30 days from the date of your enrollment to review our Service Agreement without obligation. During the “Free Look” period you may cancel your Service Agreement and receive a full refund of any payment we have received, as long as you have not made a claim.

    After your “Free Look” period, you may cancel this Service Agreement by mailing a request for cancellation to The Manchester Group, P.O. Box 9052, Dublin, Ohio 43017, and your cancellation will be effective at the end of the monthly period during which you cancelled (or in Illinois only, on the date we receive your cancellation). Also, we may cancel this Service Agreement for any reason if we provide written notice to you at least 30 days before the cancellation becomes effective. We will refund any pre-paid protection that remains when your cancellation becomes effective, less the amount of any services paid.

    If you have a request for service on a Protected System and it is deemed by our contractor that repair is not possible due to a part or parts being unavailable or obsolete, we will provide you with credit equal to the average cost of such repair had the repair been possible, to be applied toward replacement of your system, provided you utilize our contractor to replace your system at the time of your request for service.
    To ensure repairs to your home’s critical lines and systems can be promptly handled and expertly completed, we utilize a network of trusted and licensed contractors to ensure the work is done properly. And, if anything goes wrong with the protected repair within the first year, we’ll take care of it. 
    You can call us anytime at 877-275-8197 or report an issue.
    • Transferability. You may not assign or otherwise transfer this Service Agreement to another party. We reserve the right to assign or otherwise transfer this Service Agreement or our rights or obligations under this Service Agreement to another party at our sole discretion.
    • Changes to this Service Agreement. We will provide you with written notice at least 30 days before we modify this Service Agreement. If we change the fee for any product, such change will not take effect until the expiration of any periods for which you pre-paid.
    • No Waiver. If we choose not to enforce any provision of this Service Agreement, that will not constitute a waiver of our rights in any future situation.
    • Right to Recover from Third Parties. If we pay for service in response to your claim, you must assign to us your right to recover that cost from third parties.
    • Concealment or Fraud. You understand and agree that if you; (1) make any false statement, (2) submit a fraudulent claim, or (3) intentionally conceal or misrepresent a fact or circumstance, then you will waive your right to service for all claims (fraudulent and non-fraudulent) under this Service Agreement.
    • Choice of Law. This Service Agreement will be interpreted and construed under the laws of the State of Ohio. If any part of this Service Agreement is held invalid by a court, there will be no effect on any other parts, which will remain in full force and effect.
    • Indiana Customers: Obligations of the provider under this service contract are backed by the full faith and credit of the provider and by a surety bond. Obligations of the provider are not guaranteed under a service contract reimbursement insurance policy
    •  For full details about our protection, view our plans for specifics on service agreements, etc. 

    Protection reset dates vary by product and line/system, and are based on your last issue open date.

    • All utility line limits refresh 90 days from your last issue open date.
    • All HVAC system limits refresh 365 days from your last issue open date.
    Homeowners: Selling Your Home or Recently Moved?
    Because the seller paid for your home warranty protection, you will not be charged for your first year of protection! When it’s time to renew, you will be contacted by IGS Home Warranty to review your options and payment methods.
    The choice is yours! Either way, you can still rely on top-quality care and service from IGS Home Warranty.
    They can call our 24-hour request line at , 877-216-3447, and press 1 for claims or complete our online request form here.
    Our plans offer up to $43,250 in protection for repairs.
    Yes! While our Premier Plus Home Warranty provides unmatched protection, we give you the option to customize it to include nearly anything else the home might include. Quick, safe, and efficient service from established, reputable local contractors is standard with every contract we sell.
    Yes! Our Complete and Premier Plus plans protect the homeowner’s outside water, electric, and sewer lines.
    No. We don’t have a required rate table and allow contractors to submit their proposed rates for reimbursement.
    We strive to return payment as soon as possible, but guarantee it will not exceed 30 days. 
    Our average answer time is under 3 minutes.

    Service Agreements

    Service Agreements