Frequently Asked Questions

    Check out the most common questions we receive about electricity. Don’t see the answer you’re looking for? Chat with us or give us a call. We’re happy to help.

     

     

    The energy industry can be complicated to understand, but we believe that there are great opportunities for consumers to participate and select from products that fit their needs and budget. That’s why we offer a variety of plans and terms, as well as green electricity options. And in a marketplace where energy suppliers come and go due to ever-changing rules and regulations, IGS Energy has remained family-owned and committed to delivering exceptional customer experiences since we started in 1989.

    We have a team of in-house experts who have extensive experience with the energy market and ensure we have the best products available. We’re also passionate about giving back to the communities where we live and work, because we believe we have a responsibility to make a positive impact in the world. So, when you sign up for products with us, you can feel confident that you’re not only helping your family, but also your community and the greater good.

    Utilities can’t offer the variety of options for products and plan lengths available from suppliers, because they aren’t incentivized to make money on the actual electricity supply. They make a profit on the transmission and distribution portions (getting the energy to your home).

    When you choose to work with a supplier like IGS Energy, we work with your utility, who will still distribute the energy to your home. The only difference you’ll notice is a new, predictable price. As a trusted supplier since 1989, we have industry experience and commitment to exceptional customer care you can rely on. We’re in this to build a meaningful energy future together, which is why you’ll find a variety of innovative plans and services to give you options that work with your budget and your goals. We’re also invested in your community, since we live and work in the same areas as you.

    Utilities can’t offer the variety of options for products and plan lengths available from suppliers, because they aren’t incentivized to make money on the actual electricity supply. They make a profit on the transmission and distribution portions (getting the energy to your home). When you choose to work with a supplier like IGS Energy, we work with your utility, who will still distribute the energy to your home. The only difference you’ll notice is a new, predictable price. As a trusted supplier since 1989, we have industry experience and commitment to exceptional customer care you can rely on. We’re in this to build a meaningful energy future together, which is why you’ll find a variety of innovative plans and services to give you options that work with your budget and your goals. We’re also invested in your community, since we live and work in the same areas as you.

    A free and open energy market brings competition, driving new innovations and efficiencies. This allows you to choose a supplier with the right price, products, service, and support to fit your energy needs. Case in point. Think about the telecommunications industry. Up until the 1980s, it was actually regulated by the government. That meant you couldn't choose your phone provider, since there was only one available. Deregulation changed things. Not only did it allow for competitive pricing, but there was also a greater push for innovation. This led to tremendous leaps in technology and the advanced mobile phones that we’ve come to rely on today. The bottom line is that deregulation gave consumers more choices when it came to their phone service. This same notion applies to deregulation of the energy industry.

    We actually work together with your utility to ensure your home is energized. Your utility will always deliver your electricity to your home because they own the infrastructure and wires. You have two choices when it comes to purchasing the energy itself, however. The utility can only offer a variable rate that fluctuates with the market. Or, you can purchase your electricity supply from IGS Energy, and select from a variety of fixed options. Here’s the reason for the difference. Because the utility is regulated on how they price your electricity (and they’re not being able to make or lose any money on it) the utility makes their money from the transmission and distribution of electricity (actually getting the power to your home). Since we’re in the business of supplying your electricity (not delivering it) we’re not in direct competition with your utility.
    It’s a commitment from us, really. Because we purchase electricity for you on the open market, having a contract in place secures your price from us and ensures that regardless of what the market does from the time you sign up, you’re protected with a fixed price. You’re not subjected to the unpredictability of the energy market that comes with a variable price. Fixed prices give you the ability to better plan for your monthly expenses and stay within your budget.

    Once you’ve decided on the plan that’s best for you, we’ll take care of the rest. Here’s how it works.

    Day 1: Sign up for one of our electricity, natural gas, and/or home warranty products. We’ll create an online account, My Account, to help you manage your communication preferences and house all of your product details in one spot.

    Day 2-14: Receive a welcome letter from IGS with the terms and conditions for your selected product(s). You will receive a letter from your utility confirming your enrollment with us (if you selected electricity and/or natural gas). Don’t worry, this is just a formality. This is also when your Home Warranty product protection begins, if you selected one.

    Day 30-90: It’s time to energize your home! Now IGS begins supplying your electricity and/or natural gas, and your new rate(s) will be reflected on your bill. This timing will vary by utility. You will find IGS Energy listed under the ‘supply’ section of your bill.

    Day 90, 180, 365: Cheers to our anniversary! IGS will notify you 30-60 days before your electricity and/or natural gas term length is set to end, letting you know that you’re eligible to renew your product(s) and continue enjoying budget protection and peace of mind.

    When you purchase electricity from IGS Energy, we deliver it directly to your utility who continues to provide you with expert distribution, metering, billing, and emergency services. In most cases, IGS Energy will be listed as line item on your existing bill.
    No, we don’t charge sign up fees.
    If you cancel or enroll in service with a supplier in the middle of your billing cycle, you may have a period where one electricity plan ends and another begins. For example, you may be with one supplier from the 1st to the 15th of the month, and start with the new supplier beginning on the 16th. Each charge will be prorated for the appropriate part of the month.
    Your utility should never have any cancellation fees associated with them. Many suppliers do have cancellation fees that can be quite expensive. Before cancelling your service with your current supplier, it’s important to review your contract agreement to see if you have cancellation fees.
    Depending on when your utility reads your meter, it can take 1-2 billing cycles to complete your current billing period. For example, if your meter is typically read by the utility on the 1st of the month and you sign up with us after it is read, it may be the following bill until you see IGS Energy listed as your supplier.
    A celebration! We’ve hit a milestone together. We will notify you in advance of your plan expiration and share the current available options and recommendations. At the time of your contract expiration, you will be charged the price associated with your original contract terms. Depending on the state in which you live, you will continue to receive one bill with both IGS Energy’s and your utility’s charges, or you will receive two separate bills.
    An ETF is an early termination fee. Plans that include these fees protect your price, because we purchase the energy for our customers ahead of time. In other words, we’re making a shared commitment to ensure you get the predictability you requested. This ensures we’re able to secure the price you requested for the duration of your term.

    Green Electricity Frequently Asked Questions

    Yes. Renewable energy is reliable because there is no shortage of it on the planet. Though it may be cloudy outside, or the wind turbine might not be spinning, grid operators draw on reserves from other sources, like hydroelectric power and quick-starting natural gas plants to fill the gap. Additionally, just because the sun isn’t shining or the wind isn’t blowing outside your window, the broad geographic area of renewable energy helps ensure a steady supply of power.

    Yes. Renewable energy creates low or no emissions of carbon dioxide and other pollutants. Generating electricity from renewable sources prevents emissions that would otherwise be released from fossil fuel generation.
    IGS Energy purchases what are called voluntary Renewable Energy Credits (RECs) from one or more U.S. generators. These RECs are evaluated by a nationally-recognized REC tracking system to ensure the validity of each transaction.
    A renewable energy certificate is a tradeable commodity that represents proof that one mWh of electricity was produced from a renewable energy resource. RECs encourage a larger and more efficient national market for renewable energy. Purchasing RECs benefits the environment, the economy, and energy independence.
    IGS Energy always seeks to purchase the most cost-effective renewable energy certificates to ensure you receive the best rate while contributing to a greener environment. Currently, IGS Energy’s go green products source from wind power. However, depending on market fluctuations and availability of alternative energy resources, you may be supporting renewable energy from a variety of sources including solar, wind, hydroelectric, and biomass.